Feedback Forum: Collect, Prioritize, and Act on Customer Ideas
Jitbit Helpdesk includes a built-in feedback forum that gives your customers a dedicated space to submit ideas, vote on feature requests, and discuss product suggestions. Instead of losing valuable feedback across scattered emails, chats, or spreadsheets, you capture everything in one place — right inside your helpdesk software.
The feedback forum turns passive support conversations into an active product roadmap. Your users can:
Submit new ideas directly in the forum, giving every customer a voice.
Upvote or downvote submissions so the most requested features rise to the top.
Comment and discuss proposals in detail, adding context your product team needs.
Leave "likes" on replies to keep conversations engaging and productive.
Track every idea from submission to launch
Every suggestion in the feedback forum — called an idea — can be tracked across its entire lifecycle. Update statuses so everyone stays informed:
New — freshly submitted ideas awaiting review.
Considering — under active evaluation by your team.
Implemented — built and shipped to customers.
Declined — reviewed but not a current fit, with an explanation.
Transparent status tracking builds trust with your customers. They see that their feedback is heard, reviewed, and acted upon — not disappearing into a void. Your team stays accountable, and customers stop asking "whatever happened to my suggestion?"
Organize and moderate your feedback forum
As your feedback forum grows, you need tools to keep it manageable. Jitbit gives you everything out of the box:
Tags for categorizing feedback by topic, product area, or priority.
Search to quickly find relevant topics and avoid duplicate suggestions.
Moderation tools to keep discussions constructive and on-topic.
You control who sees the forum. Set it to public to engage your community openly — great for SaaS companies that want transparent product development. Or keep it private for internal teams who need a structured way to collect employee feedback and improvement ideas.
Integrated with your helpdesk workflow
Unlike standalone feedback tools like UserVoice, Jitbit's feedback forum is built directly into the helpdesk. This tight integration means you can:
Convert support tickets into ideas when you spot recurring feature requests across your ticket queue.
Turn forum posts into tickets when an idea needs direct follow-up or investigation from your support team.
See the full customer picture — know who is requesting what, how many customers want a feature, and prioritize your roadmap accordingly.
No copy-pasting between tools. No paying for a separate feedback platform. Your support data and product feedback live in one system, so nothing falls through the cracks.
Why use a feedback forum instead of email or surveys?
Email and one-off surveys capture feedback, but they do not let customers build on each other's ideas. A feedback forum creates a living conversation where:
Popular ideas gain momentum through votes, giving your product team clear data on what to build next.
Customers see what others have already suggested, reducing duplicate requests and saving your team time.
Discussion threads add context and use cases that a simple survey response never captures.
Combined with Jitbit's knowledge base and customer portal, the feedback forum completes your self-service experience — customers find answers, submit tickets when they need help, and suggest improvements all from one place.
Free with every Jitbit Helpdesk plan
The feedback forum is included at no extra cost with every Jitbit Helpdesk edition — both cloud-hosted and on-premise. Enable it in your admin panel and start collecting customer ideas in minutes. If you do not need it, simply disable it with a single toggle.